Yolanda Alexander
Chesapeake,VA
Summary
Dynamic Benefits Administrator with a proven track record at Conduent, excelling in open enrollment and eligibility verification. Adept at problem-solving and ensuring compliance, I effectively resolved coverage discrepancies while delivering exceptional employee relations. My attention to detail and clear communication fostered staff satisfaction and trust in their benefits options.
Overview
3
3
years of professional experience
Work History
Benefits Administrator Service Associates 11
Conudent
Chesapeake, VA
01.2024 - Current
- Administered employee benefits enrollment and eligibility changes for Conduent staff.
- Managed open enrollment processes by providing guidance on available benefits and answering questions from employees regarding their options.
- Reviewed benefits records for accuracy and resolved coverage discrepancies.
- Responded promptly to inquiries from employees regarding their benefits coverage or eligibility status.
- Supported employees with medical, dental, vision, and retirement plan questions.
- Prepared benefits communications and enrollment materials for employee distribution.
- Processed life event updates in HRIS and benefits carrier systems.
- Maintained confidential employee data across HR and benefits files.
- Coordinated annual renewals for all group medical, dental, vision, life insurance policies as well as other voluntary programs such as flexible spending accounts.
- Researched various providers of employee benefits to identify the most competitive plans for employees.
- Entered and maintained accurate client information in Conduent systems to ensure data integrity.
- Routed complex issues to Conduent specialists and supervisors.
- Explained policies, options, and next steps to Conduent customers clearly.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints in a professional manner.
- Welcomed customers at the entrance and evaluated their needs for assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Education
Associate of Applied Science - Human Services
Tidewater Community College
Portsmouth, IA12-2015
High School Diploma -
O'bannon High/ Fulda
Fulda Germany05-1984
Skills
- Open enrollment
- Eligibility verification
- Enrollment coordination
- Employee benefits
- Attention to detail
- Microsoft Office Suite
- Problem solving
- Problem-solving abilities
- Conflict resolution
- Dispute resolution
- Effective communication
- Interpersonal skills
Timeline
Benefits Administrator Service Associates 11
Conudent
01.2024 - Current
Associate of Applied Science - Human Services
Tidewater Community College
High School Diploma -
O'bannon High/ Fulda